Our Commitment to Privacy
At Abstract Enterprises Security Systems, protecting your privacy is paramount. As a leading security systems provider in San Jose and the greater Bay Area, we understand the critical importance of maintaining confidentiality and protecting personal information. This privacy policy outlines our practices for handling and safeguarding your data.
Information We Collect
Personal Information
- Name and contact information
- Installation address and property details
- Billing and payment information
- System access credentials
- Security system preferences and configurations
- Video footage and recordings (where applicable)
- Communication records and service history
Technical Information
- IP addresses and device information
- System usage data
- Mobile app interaction data
- Network configuration details
- Camera and sensor locations
- Recording schedules and preferences


- Install and maintain your security systems
- Provide remote monitoring services
- Process payments and maintain accounts
- Respond to service requests and support needs
- Improve our products and services
- Comply with legal obligations
- Send important system updates and notifications
- Provide emergency response when necessary
Technical Information
We collect and use your information to:
Install and maintain your security systems
Provide remote monitoring services
Process payments and maintain accounts
Respond to service requests and support needs
Improve our products and services
Comply with legal obligations
Send important system updates and notifications
Provide emergency response when necessary
Data Protection Measures
We implement robust security measures including:
Industry-standard encryption for data transmission
Secure server infrastructure
Regular security audits
Employee privacy training
Access control protocols
Secure data backup systems
Regular system updates and patches
Video Recording Privacy
For systems with video recording capabilities:
Footage is stored securely on local or cloud systems
Access is strictly limited to authorized users
Recording zones are configured to respect privacy
Retention periods follow California privacy laws
Clear signage requirements for commercial installations
Regular privacy audits of camera positioning

California Privacy Rights
As a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):
Right to know what personal information is collected
Right to delete personal information
Right to opt-out of data sharing
Right to non-discrimination for exercising these rights
Right to access your personal information
Sharing Your Information
We limit sharing of your information to:
Authorized service technicians
Essential third-party service providers
Emergency services when necessary
Legal authorities with valid warrants
Insurance companies (with your consent)
We never:
Sell your personal information
Share video footage without consent
Provide access to unauthorized parties
Use footage for marketing purposes
Children’s Privacy
We do not knowingly collect information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.


Data Retention
We retain your information for:
Active accounts: Duration of service plus 2 years
Inactive accounts: Up to 2 years
Video footage: Based on system settings (typically 30-90 days)
Service records: 7 years
Payment information: As required by law
Your Privacy Choices
You can control your privacy by:
Adjusting camera angles and zones
Setting custom recording schedules
Managing system access permissions
Requesting data deletion
Updating personal information
Opting out of marketing communications
Security System Best Practices
We reccommend:
Regular password updates
Two-factor authentication use
Careful management of access sharing
Regular review of camera positioning
Maintaining current contact information
Reviewing system logs periodically
Service Area
Serving the entire San Jose metropolitan area, including: